Last Post Frequently Asked Questions


			Frequently Asked Questions

	1		How do we know when you have died?
	2		Do I need a Paypal account to buy a letter subscription?
	3		Will I get rebilled automatically at the end of my subscription?
	4		Can I change my subscription?
	5		How do I cancel my subscription?
	6		Will I get a partial refund for a cancelled subscription?
	7		Can I buy more than one letter subscription?
	8		What if my letter gets lost in the post?
	9		How do I update my letter?
	10		What happens to my letter if I cancel my subscription?
	11		What can I send with my letter?
	12		Where do I send my letter?
	13		How do I know my letter will be safe?

	1		When you register with Last Post, we send you a PDF membership certificate. The certificate has your membership number on, a few words to explain that you are a member of our delayed mail service, and instructions for somebody to follow in the event of your death. You print out the certificate and file it with your fill or personal affects. Then whoever executes your will or deals with your affairs after death, faxes, emails or posts a copy of your membership certificate and death certificate to us so we can verify your death. If you have sent a letter for delivery at some point after death, we let the recipient know that they have a Last Post message stored. They then keep their delivery details up-to-date and let us know if a delivery condition is met. Top

	2		No, you can use a debit or credit card through Paypal without setting up an account. Top

	3		Yes, subscriptions are rebilled automatically by Paypal. You will be rebilled for the same subscription type and period as you bought initially. Top

	4		Subscription type and period is fixed for the life of the subscription. If for example, you want to change from a 1 year Poppy letter to a 3 year Lily letter, start a new 3 year Lily letter subscription before your existing 1 year Poppy subscription expires and send a request to transfer your letter to your new subscription. Top

	5		You can either click the Scissors icon in your letter control panel and we will cancel it for you, or if you have a Paypal account you can cancel it manually by logging into your Paypal account, going to My Account -> History -> filter for Subscriptions -> Details -> Cancel subscription. The status of your letter in your letter control panel will change to Cancel Letter. Top

	6		To minimise processing and administration costs, no partial refunds are issued. We offer a free lifetime Last Post email so you can try our service before buying a subscription. Top

	7		Yes, you can buy as many letter subscriptions as you like, one for each letter you want to send. Top

	8		We offer PDF and text based back up options so we can resend your letter if the original gets lost in the post. Backing up your letter is also useful for keeping track of what you wrote in case you want to update the content. Top

	9		There are two ways to update your letter. You can either click the Home icon in your letter control panel, get your letter sent home, and then send a replacement. The letter status will read Sending Home. Alternatively, you can click on the Recycle icon, send a replacement, and we will switch the new letter for the old one, and shred the old one. The letter status will show as Switching Letter. You get one letter management credit for every year of subscription you buy. Sending a letter home or switching a letter uses up one letter management credit. Unused credits are carried forward. Top

	10		If you cancel your subscription, by default your letter will be shredded. The status of your letter will change to Cancel Letter. If you prefer to have the letter sent home and you have unused letter management credits, click the Home icon, send your letter home, then cancel your subscription. The status of your letter will change to Home Cancel. Top

	11		You can send photos and any printed material. The envelope can be up to A4 (229mm x 324mm) but must be flat and flexible for easy storage. You can send photos, videos, or other media indirectly by uploading the files to a free online sharing service and enclosing the site details and login with your letter. For security reasons, we would advise you not to include passwords in your letter, if you need to communicate a password, set it as the answer to a question that only you and the recipient would know. Top

	12		Send your letter in a blank envelope with your Unique Letter Reference number on the back, you receive this by email when you buy a subscription. Add recipient details in your letter control panel. Post in a second envelope to Last Post, London, WC1N 3XX. Top

	13		Letters are stored in fire proof vaults at a secure location. Tamper evident seals are added on receipt and letters are only identifiable in storage by a Unique Letter Reference number. Top